We want you to be happy with your purchase. If something isn’t right, here’s how returns and refunds work at Kangen Health.
Returns
You have 14 days from the day your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original box and packaging, with all accessories, manuals and included parts
The same terms apply to every product we sell, including water ionizers, the ANESPA DX, and replacement filters and cartridges.
How to start a return
Email us at hello@kangen.health with your order number and the item you’d like to return. We’ll confirm your return and send you the return address.
Please contact us before sending anything back. Items returned without confirmation may not be accepted.
Return shipping
You are responsible for the cost of return shipping, and shipping costs are non-refundable.
For higher-value items such as water ionizers, we strongly recommend using a trackable shipping service and insuring the shipment. Until a returned item reaches us, it remains your responsibility, and we can’t issue a refund for a return we don’t receive.
Refunds
Once your return arrives, we’ll inspect it and email you to let you know whether the refund has been approved.
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take several days after we process it before the credit appears on your statement. Original shipping charges are not refunded.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or isn’t what you ordered, contact us at hello@kangen.health within 14 days of delivery. Send photos of the item and the packaging if you can. We’ll put it right, and you won’t pay return shipping in these cases.
Manufacturer warranty
Kangen water ionizers are covered by the manufacturer’s warranty provided by Enagic. Warranty terms, length and service are handled by Enagic directly and are separate from our returns policy above. Warranty documentation is included with your machine.
Questions
Email hello@kangen.health or call 1-808-808-8989 and we’ll help.